SELLER'S EMPLOYEE IN AN ONLINE BUSINESS TRANSACTION

SITUATION:

Last Saturday, January 23, 2021, I ordered an item from an Air Dry Clay Online Business Shop on Facebook.  The person-in-charge explained to me what an Air Dry Clay is, the inclusion in the package I ordered, the promo price, and the mode of payment which is Cash on Delivery (COD).  He/she sent pictures of the package and the samples of the finished products of this (product?)clay.

Also, he/she asked for my personal details needed for delivery. I immediately sent my personal details because I am very interested to learn this craft.

Suddenly, he/she asked me if the courier J&T is operating in our place, Davao City. I answered him/her that I don't know.  But he/she insisted that he/she wanted to be sure that this courier is operating in our place or else the shipping fee will be charged to his/her personal account.  Thus, I cancelled my order because I have no time to verify or to research whether this courier is operating in our place.

Shown below is our conversation in Facebook Messenger:

MY RECOMMENDATION:

Employers (Sellers) should educate their employees especially those who are interacting with customers/buyers on this issue.  It is not the responsibility of the customer/buyer to research or to verify if the courier is operating in a particular location.  The employee should be resourceful enough or should have the initiative to do the research.

LESSON LEARNED:

In this situation, the sales will be affected.  The information about the availability of the courier in a certain location is the responsibility of the seller not the buyer.